Phone automation for the most part truly sucks. There are times though when it's useful and can be a quite convenient service. But when you need to speak to a human, you just gottah speak to a human. My partner
Adam put me on to a site called,
'Dial A Human' where there's a healthy list of popular businesses, their real numbers and dialing short cuts to be directed away from the automated prompts and forwarded directly to a live operator. The numbers are of course listed alphabetically and you can even send in a number as well if you do not see it listed.
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